Billing & Cancellations

• All accounts settled by cash or cheque 15 days prior to the due date will be discounted 3%.
• Amendments to the schedule (e.g. religious holidays, school trips etc) may be made until 10 business days after the start of the term , and will be deducted from the bill. Changes will not be made to the current invoice after that date.
• A maximum of 3 (three) make-up sessions will be made available to you for sessions that have been cancelled with appropriate notice (see below).
• For morning or early afternoon sessions (those booked between 9:00am and 3:00pm) cancellation must have been received no later than 6:00pm of the previous evening. Evening sessions (those booked between 3:00pm and 8:00pm) may be rescheduled if we receive notice by noon of that day.
• Sessions that are cancelled without notice, with inadequate notice or that are outside of the three-cancellation limit will be neither rescheduled nor refunded.

Privacy

Angus Lloyd Associates Inc. takes your privacy and that of your child very seriously. We will not distribute any information about you or your child without your expressed, written consent. Use the 'Consent to the Release of Information form' to the left if you wish us to discuss your child's case with anyone.

 

Make-Ups

A make-up is available when Angus Lloyd Associates Inc. has received payment for a session that was cancelled with appropriate notice. There is one make-up week at the end of every term, and make-ups can also be scheduled with your tutor throughout the term. Please be aware that if your account is not up-to-date we will be unable to book make-up sessions..

Drop-0ff and Pick-up

As sessions at Angus Lloyd Associates Inc. are scheduled on an hourly basis, it is imperative that your child be picked up on time. Our tutors take the responsibility to ensure that your child is picked up by a parent or guardian, and that the child reaches the car; however, this is not possible if the child is not picked up promptly. Due to our busy schedule, please be aware that we cannot work beyond your child’s time slot. This means the sessions must end on the hour, regardless of what time your child started their session.

Parking

Please be aware that the parking lot in front of the building is for the use of the employees and other tenants of the building. There is an area in front of the building that may be used to pick up and drop off students. A parking lot is also available at Delisle court off of Heath St.